XPLR Pass Rewards Program Terms and Conditions

By registering to become a member (a “Member” or “you” or “your”) of The North Face® XPLR Pass rewards program (“XPLR Pass” or the “Program”) and by participating in the Program, you (i) represent that you are 18 years of age or older and (ii) agree to the following Program Terms and Conditions (these “Terms”). XPLR Pass Program is sponsored by The North Face, Hong Kong, a division of VF Hong Kong, LTD (“The North Face”).

  1. XPLR PASS OVERVIEW When you join XPLR Pass, it allows you to earn points on your purchases made in Hong Kong at participating The North Face Retail Stores. You may also earn points by participating in certain special activities announced by The North Face from time to time. For every HKD that you spend in The North Face Retail Stores in Hong Kong, you will receive one point if you are an Explorer or Blazer, 1.2 points if you are an Adventurer or 1.5 points if you are a Pioneer. Points can be accumulated in 12 months and redeemed at our stores (except UE Stores & Outlets) at 10 points for 1 HKD towards any purchase, but the overall discount is up to 30% of original price (including coupon). As a XPLR Pass member, you will gain access to exclusive seasonal promotions and product redemptions.
    1. ELIGIBILITY: You must be at least 18 years of age to become a member. Employees of all VF Corporation brands and individuals receiving a discount or free product to represent a VF Corporation brand are not eligible.
    2. HOW TO JOIN: Fill the registration form at any The North Face Retail Stores in Hong Kong to become a XPLR Pass member. You will get a welcome coupon once you complete your registration and additional 100 points if you share your personal information.. Come and gain access to the most exclusive outdoor loyalty program!
    3. TIER:
      • EXPLORER (a permanent tier by registration without spending requirement)
      • TIERBLAZER (upon HK$1-<HK$3,499 spending in 12 months, during which, any purchase will retain the tier)
      • ADVENTURER (upon HK$3,500-<HK$6,999 spending in 12 months, during which, over HK$3500 spending will retain the tier)
      • PIONEER (upon HK$7,000 or more spending in 12 months, during which, over HK$7000 spending will retain the tier)
    4. ACCESSING POINTS INFORMATION: You may access information on your XPLR Pass account at any of our stores. Ask any sales associate for more information.
    5. UPDATING INFORMATION: You are responsible for providing the correct phone number, email address and contact information to receive points and to ensure receipt of points. As a result, each Member is responsible for maintaining accurate and updated personal information, including your phone number and email address. You may update your personal information at any store or by emailing customer service at
    1. Points can be earned all year at any of the participating The North Face Retail Stores.
    2. When you shop The North Face Retail Stores, you receive one (1) Points for every $1 (HKD) spent on any eligible product that you purchase (a “Qualifying Purchase,” as further described below). The points will be added into your XPLR Pass account when you provide at the time of purchase your email address or phone number used to become a Member.
    3. Qualifying Purchases include regular and sale priced merchandise in The North Face Stores. Sample Sale items are excluded from XPLR Pass Rewards and points are not earned for purchases of such items. Purchases at The North Face UE Stores & Outlet Stores will earn points which, however, cannot be used for redemption. Other non-The North Face Retail Store accounts are excluded from the XPLR Pass Rewards Program.
    4. Points may also be earned for participation in certain activities designated and announced by The North Face during the points year. Example activities could include connecting with The North Face on social media, participating in TNF100 Ultra Trail race events, or Basecamp events. Members may also be able to earn bonus points for making purchases of designated products or during a designated time, as determined and announced by The North Face. The North Face reserves the right to make bonus points and other promotional offers available to select Members based on purchase activity, geographic location, Program participation, and/or information supplied by the Member. The North Face reserves the right to add, withdraw, amend, or otherwise change bonus opportunities at any time at its sole discretion, with or without notice to Members.
    5. The points you have earned through a purchase (including bonus points for designated products, if applicable) by providing your phone or email address at the time of purchase, will be netted from your overall points total if the item is returned. Negative point balances never expire. Points have no cash value. You cannot give or transfer your points to anyone else.
    1. Points can be accumulated for 1 year and redeemed at any The North Face Retail Stores in Hong Kong (except UE Stores & Outlets) at 10 points for $1 HKD towards any purchase, but the overall discount is up to 30% of original price (including coupon).
    2. XPLR Pass Members may also have early access to special events and be invited to participate in exclusive experiences for XPLR Pass Members.
    1. By registering for the Program, you agree to receive transactional messages and promotional offers and updates from the XPLR Pass Program and from The North Face. As a benefit and condition of enrolment in or registration for the Program, Members will be sent, by sms/email, information about Program Points and Reward Certificates, Program updates, and other related materials at the discretion of The North Face. Members may not unsubscribe from transactional sms/emails of the Program but may cancel their membership in the Program as described below in the General Terms. Members may unsubscribe from The North Face promotional emails at any time via the “Unsubscribe” link in those emails.
    1. Membership in the XPLR Pass Program and its benefits are offered at the discretion of The North Face, which reserves the right to terminate, change, limit, modify, or cancel any Program rules, regulations, benefits, or conditions of participation at any time.
    2. If The North Face changes or modifies these Terms, it will provide notice of any changes through these Terms via sms/email to XPLR Pass members. Electing to remain a Member in the XPLR Pass Program after a change in the Terms constitutes your acceptance of the revised Terms. The revisions to the Program that The North Face may make include any of the following changes: (i) increase or decrease of the number of points earned on a Qualifying Purchase; (ii) increase the number of points in relation to HKD instore cash value; (iii) change the method of becoming a Member; (v) institute or add blackout dates for earning points.
    3. These Terms are void where and to the extent prohibited by law.
    4. In the event of a dispute over ownership of a XPLR Pass account, the registration will be declared to have been made by the authorized account holder of the phone number / email address submitted at the time of registration. For purposes of these Terms, the “authorized account holder” is the natural person who is assigned to the submitted phone number/email address by a phone service provider, an internet provider, online service provider, or other organization (e.g. business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
    5. Abuse of the Program, including failure to abide by these Terms, the sale or barter (or the attempted sale or barter) of points, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct, as determined by The North Face in its sole judgment may result in cancellation of a Member’s account and future disqualification from Program participation, forfeiture of all points accrued, and cancellation of previously issued but unused Reward Certificates. At our discretion, we may prosecute abuse of the Program to the fullest extent of the law.
    6. You may cancel your XPLR Pass membership at any time by emailing Customer Services at If you cancel your XPLR Pass membership, your accrued points will be forfeited.
    7. Points are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member’s estate, and may not be passed to a Member’s successors and assigns. Accrued points do not constitute a property of the Member. Accrued points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.
    8. By agreeing to participate in the XPLR Pass Program, you release VF Hong Kong, LTD, its parent and subsidiaries and affiliate entities, and their respective, directors, officers, employees and agents (the “Released Parties”) from all liability with respect to the misdirection or misuse of any points, or the use of any points by an individual other than XPLR Pass Member who earned the points. You further agree through your agreement to participate in the Program to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to your participation in the XPLR Pass Program, use of products or experiences from the XPLR Pass Reward Program, or agreement to these Terms.
    9. The Released Parties make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to XPLR Pass Program, membership in XPLR Pass Program, or any products or services related to XPLR Pass Program.
    10. The XPLR Pass Program and these Terms will be governed by and construed under the laws of Hong Kong, without reference to conflict-of-laws considerations. Any claims must be raised and resolved in the courts of Hong Kong, SAR.
    11. The North Face logo, XPLR Pass Program logo, and other logos and taglines are the intellectual property of The North Face.